Orders for delivery within Nigeria is sent either by Transport company (Waybill) or FEDEX upon full confirmation of orders and payments. Delivery times may vary with the destination In some cases, it may take 3 to 5 business days or longer to process your order before being shipped. All orders placed on Saturday and Sunday will be processed on Monday. International orders for delivery outside Nigeria are sent by DHL EXPRESS DELIVERY, which is between 5-8 working days
DELIVERY SIGNATURE: By default all our out-going parcel require customers to sign upon delivery or pick-up due to the high crime rate in North America and around the world. We will not drop any package on your front door unless specified to do so by the customer.
It is in your best interest to not wait until last minute to place your orders. If you have a deadline or a specific time frame for when you would like your order , please order in advance to give room for unanticipated delays. Because all units are custom ordered.
WHEN DO WE SHIP OUT: we ship once your processing time is completed and payment has been cleared by our credit card processing company or by Paypal.
PAYPAL PAYMENT WITHOUT A CONFIRMED ADDRESS: You do not need to sign up for a Paypal account to pay via Paypal, simply ignore the Paypal signup area and click on “checkout with credit/debit card” and you can enter your credit/debit card details. We are not responsible for failures to confirm or update your current billing/shipping addresses.
We are not responsible for late shipments due to holidays, bad weather or carrier delays. Please bear in mind that holidays that fall on a business day would not be calculated as a business day and this should be applied when calculating shipping times. We entrust our courier service for on-time delivery and if by any chance, your package is delayed, there will be no reimbursement of shipping costs.
In some instances, delivery may be delayed depending on your country’s ccustoms.Khennyesther wigs and the carrier do not have control over how long customs deem fit to hold a package.
CUSTOM DUTIES AND CUSTOM TAX; In addition, certain countries may apply tariffs after the package is accepted. We suggest checking with your local post office to find out if that applies to you as khennyesther wigs does not cover additional customs fee charges. Khennyesther is not responsible for applicable customs fees, import duties, taxes, or any other charges .Which are subject to being collected at the time of delivery by the carrier.
INSURANCE: We strongly recommend buying a shipping insurance. In a case of lost package our insurance company will pay for a new wig or issue you a full refund.
Please do not leave P.O boxes as addresses as DHL does not deliver to P.O boxes, all parcels must be signed for, they would not leave your package at the door.