FAQ

Frequently Asked Questions


There is no fee for cancellation on orders placed within 24 hours. ANY CANCELLATION FOR PLACED OVER 24 HOURS WILL INCUR A CANCELLATION FEE OF $50
Once an order is placed shipping addresses can not be changed. But you may change the address on your profile at any time before placing any order.
If you would like to change an order, contact us at +2348103731344 or info@khennyesther.com immediately. We will do everything to accommodate your request. However, shipped items cannot be changed .
Once we ship your order, you will receive a shipping confirmation email from us which will include a link to retrieve your tracking number
All orders are processed in 2-3weeks (weekends and holidays not included )
Orders for delivery within Nigeria is sent either by Transport company (Waybill) or FEDEX upon full confirmation of orders and payments. Delivery times may vary with the destination In some cases, it may take 3 to 5 business days or longer to process your order before being shipped. All orders placed on Saturday and Sunday will be processed on Monday. International orders for delivery outside Nigeria are sent by DHL, which is between 5-8 working days. Express shipping for International orders is available.
We guarantee complete satisfaction of our products, and due to the amount of time taken to manufacture these wigs, exchanges or refunds are not accepted. BUT in some rare cases where we sent out the wrong product, an exchange is accepted provided the following terms and conditions are met:
  • All orders must be returned in the original state lace uncut
  • All returns/exchanges must be made within 48 hours of recorded receipt.
  • Exchanges are available for products of an equal value.
  • For exchange of products with a lesser value, a partial refund will be issued.
  • If item is damage by clients, we will not accept any exchange or process any refunds.
  • Note All Shipping cost will be handle by the "Client's" if you must return back to us.
*Please note that customized orders cannot be returned or exchanged under any circumstance. We appreciate your understanding.   ALL WHOLESALE ORDERS ARE FINAL ALL ITEM ON SALES ARE FINAL!!! NO RETURN /NO EXCHANGE   WRONG ADDRESS DISCLAIMER. Please check your shipping address very CAREFULLY when placing order. Any loss caused by incorrect or missing address information will be subject for customer payment. If you want to change your shipping address, please email to Info@khennyesther.com or call +2348103731344
PLEASE READ IMPORTANT TO NOTE; CURRENT PROCESSING TIME TAKES 3-4WEEKS (WEEKENDS AND PUBLIC HOLIDAYS NOT INCLUDED ) ORDERS WILL BE SHIPPED ONCE PROCESSING IS COMPLETED ,TRACKING NUMBER WILL BE PROVIDED EITHER ON PAYPAL OR EMAIL. WE DO NOT SHIP OR PROCESS ORDERS ON WEEKENDS OR ANY PUBLIC HOLIDAYS!!! THANK YOU FOR SHOPPING WITH US PLEASE READ IMPORTANT TO NOTE; CURRENT PROCESSING TIME TAKES 3-4WEEKS (WEEKENDS AND PUBLIC HOLIDAYS NOT INCLUDED ) ORDERS WILL BE SHIPPED ONCE PROCESSING IS COMPLETED ,TRACKING NUMBER WILL BE PROVIDED EITHER ON PAYPAL OR EMAIL. WE DO NOT SHIP OR PROCESS ORDERS ON WEEKENDS OR ANY PUBLIC HOLIDAYS!!! THANK YOU FOR SHOPPING WITH US PLEASE READ IMPORTANT TO NOTE; CURRENT PROCESSING TIME TAKES 3-4WEEKS (WEEKENDS AND PUBLIC HOLIDAYS NOT INCLUDED ) ORDERS WILL BE SHIPPED ONCE PROCESSING IS COMPLETED ,TRACKING NUMBER WILL BE PROVIDED EITHER ON PAYPAL OR EMAIL. WE DO NOT SHIP OR PROCESS ORDERS ON WEEKENDS OR ANY PUBLIC HOLIDAYS!!! THANK YOU FOR SHOPPING WITH US PLEASE READ IMPORTANT TO NOTE; CURRENT PROCESSING TIME TAKES 3-4WEEKS (WEEKENDS AND PUBLIC HOLIDAYS NOT INCLUDED ) ORDERS WILL BE SHIPPED ONCE PROCESSING IS COMPLETED ,TRACKING NUMBER WILL BE PROVIDED EITHER ON PAYPAL OR EMAIL. WE DO NOT SHIP OR PROCESS ORDERS ON WEEKENDS OR ANY PUBLIC HOLIDAYS!!! THANK YOU FOR SHOPPING WITH US

PLEASE READ IMPORTANT TO NOTE : CURRENT PROCESSING TIME TAKES 3-4 WEEKS(WEEKENDS AND HOLIDAYS NOT INCLUDED) ORDERS WILL SHIPPED ONCE PROCESSING IS COMPLETED.TRACKING NUMBER WILL BE PROVIDED ONCE WE SHIP.WE DO NOT SHIP OR PROCESS ORDERS ON WEEKENDS OR ANY PUBLIC HOLIDAYS!!! Dismiss