We guarantee complete satisfaction of our products,and due to the amount of time taken to manufacture these wigs, please understand that all sale are final exchange or refund are not acceptable. BUT in some rare cases where we sent out the wrong product, an exchange is accepted provided the following terms and conditions are met:
- All orders must be returned in the original state lace uncut
- Wig on unused and in the same condition you received it
- Wig must not be coloured, styled or washed,it must also be in the original packaging you received it
- All returns/exchanges must be made within 48 hours of recorded receipt.
- Exchanges are available for products of an equal value.
- For exchange of products with a lesser value, a partial refund will be issued.
- If item is damage by clients, we will not accept any exchange or process any refunds.
- We do not credit orginal shipping charges.
- All return shipping charges must be prepaid.
- We recommend sending your return via DHL with a tracking number or purchase shipping insurance as we are not responsible for lost or stolen packages.
- If an order is refused, shipping charges are non refundable and all restocking fees will still apply.
- If a customer refuses a package, they will be charged for any charges we incur in having the packages returned to us.
Note All Shipping cost will be paid by the “CUSTOMER” if you must return back to us.
*Please note that customized orders cannot be returned or exchanged under any circumstance. These are orders by which the customer chooses the color, lenght, braid size ,cap size any and all wig specification. We appreciate your understanding.
ITEM WITH FREE SHIPPING CAN NOT BE RETURNED!!!
Returns on items that include ‘Free Shipping’ will be credited for the item ONLY minus the original shipping charges we incurred to ship the item(s) to you & restocking fees will still apply. ‘Free Shipping’ will no longer apply once the item is returned. You will also be responsible for the return shipping charges, as well as the shipping charges
***ALL WHOLESALE ORDERS ARE
****READY TO SHIP ORDERS CAN NOT BE RETURNED OR EXCHANGED
ALL ITEM ON SALES ARE FINAL!!!
NO RETURN /NO EXCHANGE **
** SHIPPING CHARGE ARE NON REFUNDABLE UNDER ANY CIRCUMSTANCES