There is no fee for cancellation on orders placed within 24 hours.
ANY CANCELLATION FOR PLACED OVER 24 HOURS WILL INCUR A CANCELLATION FEE OF $50/25% RESTOCKING FEE WILL APPLY
Frequently Asked Questions
Once an order is placed shipping addresses can not be changed. But you may change the address on your profile at any time before placing any order.
If you would like to change an order, contact us at +2348103731344 or info@khennyesther.com immediately. We will do everything to accommodate your request. However, shipped items cannot be changed .
Once we ship your order, you will receive a shipping confirmation email from us which will include a link to retrieve your tracking number
All orders are processed in 2-3weeks (weekends and holidays not included )
Orders for delivery within Nigeria is sent either by Transport company (Waybill) or FEDEX upon full confirmation of orders and payments.
Delivery times may vary with the destination
In some cases, it may take 3 to 5 business
days or longer to process your order before being shipped.
All orders placed on Saturday and Sunday will be processed on Monday.
International orders for delivery outside Nigeria are sent by DHL, which is between 5-8 working days. Express shipping for International orders is available.
International orders maybe subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered by Khennyesther Wigs
We guarantee complete satisfaction of our products, and due to the amount of time taken to manufacture these wigs, exchanges or refunds are not accepted. BUT in some rare cases where we sent out the wrong product, an exchange is accepted provided the following terms and conditions are met:
- All orders must be returned in the original state lace uncut
- All returns/exchanges must be made within 48 hours of recorded receipt.
- Exchanges are available for products of an equal value.
- For exchange of products with a lesser value, a partial refund will be issued.
- If item is damage by clients, we will not accept any exchange or process any refunds.
- Note All Shipping cost will be handle by the "Client's" if you must return back to us.
