FAQ

Frequently Asked Questions

There is no fee for cancellation on orders placed within 24 hours.

ANY CANCELLATION FOR ORDERS PLACED OVER 24 HOURS WILL INCUR A CANCELLATION FEE OF $60/25% RESTOCKING FEE WILL APPLY

Once an order is placed shipping addresses can not be changed. But you may change the address on your profile at any time before placing any order.
If you would like to change an order, contact us at +2348103731344 or info@khennyesther.com immediately. We will do everything to accommodate your request. However, shipped items cannot be changed .
Once we ship your order, you will receive a shipping confirmation email from us which will include a link to retrieve your tracking number
All orders are processed in 2-3weeks (weekends and holidays not included )
Orders for delivery within Nigeria is sent either by Transport company (Waybill) or FEDEX upon full confirmation of orders and payments. Delivery times may vary with the destination In some cases, it may take 3 to 5 business days or longer to process your order before being shipped. All orders placed on Saturday and Sunday will be processed on Monday. International orders for delivery outside Nigeria are sent by DHL, which is between 5-8 working days. Express shipping for International orders is available. International orders maybe subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered  by Khennyesther Wigs
SHIPPING POLICY 
Orders for delivery within Nigeria is sent either by Transport company (Waybill) or FEDEX upon full confirmation of orders and payments. Delivery times may vary with the destination In some cases, it may take 3 to 5 business days or longer to process your order before being shipped. All orders placed on Saturday and Sunday will be processed on Monday. International orders for delivery outside Nigeria are sent by DHL EXPRESS DELIVERY, which is between 5-8 working days SHIPPING DELAYS It is in your best interest to not wait until last minute to place your orders. If you have a deadline or a specific time frame for when you would like your order , please order in advance to give room for unanticipated delays. Because all units are custom ordered. We are not responsible for late shipments due to holidays, bad weather or carrier delays. Please bear in mind that holidays that fall on a business day would not be calculated as a business day and this should be applied when calculating shipping times. We entrust our courier service for on-time delivery and if by any chance, your package is delayed, there will be no reimbursement of shipping costs. In some instances, delivery may be delayed depending on your country’s ccustoms.Khennyesther wigs and the carrier do not have control over how long customs deem fit to hold a package. In addition, certain countries may apply tariffs after the package is accepted. We suggest checking with your local post office to find out if that applies to you as khennyesther wigs does not cover additional customs fee charges. Khennyesther is not responsible for applicable customs fees, import duties, taxes, or any other charges .Which are subject to being collected at the time of delivery by the carrier. Please do not leave P.O boxes as addresses as DHL does not deliver to P.O boxes, all parcels must be signed for, they would not leave your package at the door.  
    RETURN POLICY/SHIPPING POLICY
We guarantee complete satisfaction of our products,and due to the amount of time taken to manufacture these wigs, please understand that all sale are final exchange or refund are  not  acceptable. BUT in some rare cases where we sent out the wrong product, an exchange is accepted provided the following terms and conditions are met:
  • All orders must be returned in the original state lace uncut
  • Wig on unused and in the same condition you received it
  • Wig must not be coloured, styled or washed,it must also be in the original packaging you received it
  • All returns/exchanges must be made within 48 hours of recorded receipt.
  • Exchanges are available for products of an equal value.
  • For exchange of products with a lesser value, a partial refund will be issued.
  • If item is damage by clients, we will not accept any exchange or process any refunds.
  • We do not credit orginal shipping charges.
  • All  return shipping charges must be prepaid.
  • We recommend sending your return via DHL with a tracking number or purchase shipping insurance as we are not responsible for lost or stolen packages.
  • If an order is refused, shipping charges are non refundable and all restocking fees will still apply.
  • If a customer refuses a package, they will be charged for any charges we incur in having the packages returned to us.

Note All Shipping cost will be paid by the “CUSTOMER” if you must return back to us.

*Please note that customized orders cannot be returned or exchanged under any circumstance. These are orders by which the customer chooses the color, lenght, braid size ,cap size any and all wig specification. We appreciate your understanding.
ITEM WITH FREE  SHIPPING CAN NOT BE RETURNED!!! Returns on items that include ‘Free Shipping’ will be credited for the item ONLY minus the original shipping charges we incurred to ship the item(s) to you & restocking fees will still apply. ‘Free Shipping’ will no longer apply once the item is returned. You will also be responsible for the return shipping charges, as well as the shipping charges
  ***ALL WHOLESALE ORDERS ARE
****READY TO SHIP ORDERS CAN NOT BE RETURNED OR EXCHANGED 
ALL ITEM ON SALES ARE FINAL!!!
NO RETURN /NO EXCHANGE **
** SHIPPING CHARGE ARE NON REFUNDABLE UNDER ANY CIRCUMSTANCES 
NO REFUND WILL BE ISSUED FOR REFUSER OR ABANDONED SHIPMENT ***
WRONG ADDRESS DISCLAIMER.
Please check your shipping address very CAREFULLY when placing order. Any loss caused by incorrect or missing address information will be subject for customer payment.
If a parcel is returned due to incorrect address you will be charged for any additional shipping charges. 
If you want to change your shipping address, please email to Info@khennyesther.com/khennyesther@gmail.com 
WRONG ADDRESS DISCLAIMER. Please check your shipping address very CAREFULLY when placing your order. Any loss caused by incorrect or missing address information will be subject for customer payment. If you want to change your shipping address, please email to Info@khennyesther.com or call +2348103731344
  BRAIDS    ACCESSORIES     REVIEWS  NEW
PLEASE READ IMPORTANT TO NOTE; WE ARE STILL SHIPPING ORDERS,BUT DUE TO COVID-19 AND RESTRICTIONS PLEASE ALLOW 4-5 WEEKS PROCESSING TIME (WORKING DAYS ONLY).FOR READY TO SHIP WIGS PLEASE ALLOW 1-2WEEKS TO SHIP OUT (WORKING DAYS ONLY) ORDERS WILL BE SHIPPED VIA DHL ONCE PROCESSING IS COMPLETED ,TRACKING NUMBER WILL BE PROVIDED EITHER ON PAYPAL OR EMAIL. WE DO NOT SHIP OR PROCESS ORDERS ON WEEKENDS OR ANY PUBLIC HOLIDAYS!!! THANK YOU FOR SHOPPING WITH US. PLEASE READ IMPORTANT TO NOTE; WE ARE STILL SHIPPING ORDERS,BUT DUE TO COVID-19 AND RESTRICTIONS PLEASE ALLOW 4-5 WEEKS PROCESSING TIME (WORKING DAYS ONLY).FOR READY TO SHIP WIGS PLEASE ALLOW 1-2WEEKS TO SHIP OUT (WORKING DAYS ONLY) ORDERS WILL BE SHIPPED VIA DHL ONCE PROCESSING IS COMPLETED ,TRACKING NUMBER WILL BE PROVIDED EITHER ON PAYPAL OR EMAIL. WE DO NOT SHIP OR PROCESS ORDERS ON WEEKENDS OR ANY PUBLIC HOLIDAYS!!! THANK YOU FOR SHOPPING WITH US. PLEASE READ IMPORTANT TO NOTE; WE ARE STILL SHIPPING ORDERS,BUT DUE TO COVID-19 AND RESTRICTIONS PLEASE ALLOW 4-5 WEEKS PROCESSING TIME (WORKING DAYS ONLY).FOR READY TO SHIP WIGS PLEASE ALLOW 1-2WEEKS TO SHIP OUT (WORKING DAYS ONLY) ORDERS WILL BE SHIPPED VIA DHL ONCE PROCESSING IS COMPLETED ,TRACKING NUMBER WILL BE PROVIDED EITHER ON PAYPAL OR EMAIL. WE DO NOT SHIP OR PROCESS ORDERS ON WEEKENDS OR ANY PUBLIC HOLIDAYS!!! THANK YOU FOR SHOPPING WITH US. PLEASE READ IMPORTANT TO NOTE; WE ARE STILL SHIPPING ORDERS,BUT DUE TO COVID-19 AND RESTRICTIONS PLEASE ALLOW 4-5 WEEKS PROCESSING TIME (WORKING DAYS ONLY).FOR READY TO SHIP WIGS PLEASE ALLOW 1-2WEEKS TO SHIP OUT (WORKING DAYS ONLY) ORDERS WILL BE SHIPPED VIA DHL ONCE PROCESSING IS COMPLETED ,TRACKING NUMBER WILL BE PROVIDED EITHER ON PAYPAL OR EMAIL. WE DO NOT SHIP OR PROCESS ORDERS ON WEEKENDS OR ANY PUBLIC HOLIDAYS!!! THANK YOU FOR SHOPPING WITH US.
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